Delivery & Returns 2017-09-29T11:48:12+00:00

Delivery

We are a small company based in Derbyshire, England. All of our items are made to order, with the exception of those currently in the sale. We aim to send out made to order items within 7 to 10 working days. We use standard rate Royal Mail for our deliveries – delivery time takes approximately 2 – 4 weeks for international orders and 1 week for orders within the U.K.  It is possible to upgrade your delivery.  Please contact us at hello@elsiejayne.co.uk if you would like to receive your item sooner, extra cost will incur for the upgrade.

Elsie Jayne is not responsible for any customs or duty tax that may occur.

Returns

If you would like to return your item please contact us within 7 days, to arrange a return. Once a return has been arranged please return your item within 14 days using a tracking method, and supply us with a tracking number. Please note – the postage cost of the return is the responsibility of the customer.  We kindly ask that you return your item in its original condition. Once we have your item we will issue a refund of your purchase within 14 days.